Refund policy

RETURN & REFUND POLICY – IRON ASSEMBLY

At Iron Assembly, every item is made to order. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, we will make it right.

To be eligible for a replacement or refund, you must:

  • Contact us within 7 days of receiving your order

  • Provide clear photos showing the issue

  • Include your order number

Once approved, we will offer a replacement or refund at no additional cost.

INCORRECT ADDRESS
If a customer provides an incorrect shipping address, Iron Assembly is not responsible for orders delivered to that address. If the order is returned to us, reshipping fees will apply.

ORDER ISSUES
If your order is lost in transit or has not arrived within a reasonable timeframe, please contact us and we will investigate with the shipping carrier.

NON-RETURNABLE ITEMS
As all products are custom made, we do not accept returns for:

  • Incorrect size selection

  • Change of mind

  • Delays caused by shipping carriers

We strongly recommend checking sizing charts before placing your order.

REFUNDS
Refunds are only issued for:

  • Damaged or defective items

  • Incorrect items received

Approved refunds will be processed back to the original payment method.

CONTACT INFORMATION
For any return or refund enquiries, contact:
Support@ironassemblyshop.com